At bagbagheal, we take immense pride in our craftsmanship. Our products, such as the EBON Song series, feature authentic Song Brocade (a national intangible cultural heritage) and hand-finished Walnut. Due to the unique nature of these artisanal materials, we maintain the following policy to ensure your satisfaction.
1. Return Window We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
2. Eligibility Criteria To be eligible for a return, your item must be in the same condition that you received it:
- Unworn and unused.
- With all original tags and heritage certificates (if applicable).
- In its original packaging.
- Special Note on Natural Materials: Please note that natural Walnut wood exhibits unique grain patterns. These are characteristics of the wood, not defects.
3. Return Process To start a return, please contact us at info@bagbagheal.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Shipping Costs
- Defective or Wrong Items: If the item is defective or you received the wrong product, we will cover all return shipping costs.
- Change of Mind: For standard returns (change of mind), the customer is responsible for the return shipping fees.
5. Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, you’ll be automatically refunded via your original PayPal payment method within 5-7 business days. returns.